Terms & Conditions

About these terms

These Terms & Conditions ("Terms") apply to your use of the website at uvaxis.com (the "Website") and to every order you place for our services. The Website and services are operated by [Registered legal name of the business], trading as UV AXIS ("UV AXIS", "we", "us" or "our").

Registered address

[Registered business address]

Company / registration number

[Registration number, if applicable]

Tax / GST / VAT number

[Tax registration number, if applicable]

Email

contact@uvaxis.com

By using the Website, requesting a free trial or placing an order, you agree to these Terms. If you place an order on behalf of a business, you confirm that you have authority to accept these Terms for that business.

Definitions

• "Client" or "you" means the person or business that requests a free trial or places an order.
• "Original Files" means the photos, bracketed exposures, flash and ambient frames, and any other material you send us.
• "Edited Images" means the finished images we deliver to you.
• "Brief" means your written instructions for an order, including the service chosen and any saved house style.
• "Order" means a request for services that we have accepted.

Our services

UV AXIS provides real estate photo editing services. Our current services are:

• Single Exposure editing
• Blended Brackets (HDR) editing
• Flambient editing
• Twilight (Natural Twilight and Virtual Twilight)
• Digital Decluttering (Object Removal 1–4 items and Object Removal Clear Room)
• Virtual Staging
• Replacement (Sky, Pool and Lawn Replacement)

The features included with each editing workflow are shown in the workflow comparison on our homepage. We may add, change or withdraw services from time to time. Changes do not affect Orders we have already accepted.

The quality of an Edited Image depends partly on the quality of the Original Files. We will tell you if a file cannot be edited to the standard you have asked for.

Placing an order

1. Send your Original Files using Dropbox, Google Drive, WeTransfer or OneDrive, or through the method we agree with you.
2. Include a Brief that states the service you want, the number of images and any special instructions.
3. An Order is accepted when we confirm it to you in writing, for example by email or WhatsApp.

We may decline an order, for example if the files are unsuitable, the instructions are unclear, or the work would breach these Terms or the law.

Free trial

New clients can send up to 3 photos to be edited free of charge, with no card required. The free trial is offered so you can assess the quality of our work before placing a paid order.

[Confirm any trial conditions, for example one free trial per business, which services are included, and whether trial images may be used commercially.]

We may withdraw or change the free trial offer at any time.

Prices and payment

Prices are listed per image in US dollars (USD) on our Website. The final price depends on volume and additional requirements. Where your Brief needs extra work, we will tell you the price before we start.

Agency and Enterprise pricing is agreed with you in writing and applies only to the accounts it is agreed for.

• Payment methods: [Accepted payment methods, e.g. bank transfer, PayPal, card]
• When payment is due: [e.g. before delivery for new clients / within X days of invoice for monthly accounts]
• Taxes: [State whether prices include or exclude applicable taxes]
• Late payment: [Any consequences of late payment, e.g. pausing new orders until the account is settled]

We may change our prices at any time. Price changes do not affect Orders we have already accepted.

Turnaround and delivery

Our standard turnaround is 24 hours from acceptance of an Order. Production runs Monday to Friday. Rush delivery is available on request and must be confirmed by us in writing.

Turnaround times are estimates. Delivery may take longer if files are incomplete or unsuitable, the Brief changes after we start, or the volume of an Order is larger than usual. We will let you know if we expect a delay.

We deliver Edited Images electronically, in the format and size agreed in your Brief.

Revisions

If an Edited Image does not match your Brief, tell us and we will revise it free of charge. Revisions usually come back within 24 hours.

• Please request revisions within [X days] of delivery.
• Changes that go beyond your original Brief, such as a new style or an additional service, are treated as a new Order and charged at our listed prices.

Your responsibilities

When you use our services, you confirm that:

• you own the Original Files or have permission from the owner to send them to us and to have them edited;
• your Brief is accurate and complete;
• the Original Files do not contain unlawful material; and
• you have any consents needed from people who appear in the photos or whose personal items are visible in them.

Use of edited images in property marketing

Virtual Staging, Virtual Twilight, Digital Decluttering and Sky, Pool and Lawn Replacement change how a property looks in a photo. You are responsible for how you use Edited Images, including following the rules of any property portal, MLS or advertising standard that applies to you. Many portals and MLSs require virtually staged or digitally altered images to be labelled as such.

You must not use our services to hide or misrepresent material features or defects of a property. We may decline instructions that we believe would do so.

Intellectual property

You keep all rights in your Original Files. You give us permission to copy and edit them only to the extent needed to deliver your Order.

Once an Order is paid in full, [state the rights the client receives in the Edited Images, e.g. "ownership of the Edited Images passes to you" or "you receive a non-exclusive, perpetual licence to use the Edited Images for any purpose"].

[State whether UV AXIS may show client Edited Images as samples on its Website or social media, and on what basis, for example only with the client's written permission.]

The Website, including its design, text, logo and the UV AXIS name, belongs to UV AXIS and may not be copied without our permission.

Confidentiality and file handling

We use your Original Files and Edited Images only to deliver your Order. Access is limited to the editors working on it. We delete files on request.

Our standard retention period for Original Files and Edited Images is [retention period], after which they are deleted. Please keep your own copies of all files. Non-disclosure agreements are available for developers on request.

How we handle personal information is explained in our Privacy Policy.

Cancellations and refunds

[Insert the cancellation and refund policy, for example: whether an Order can be cancelled before editing starts, whether partly completed work is charged, and when refunds or credits are given.]

Using our Website

• You must not misuse the Website, try to gain unauthorised access to it, or interfere with how it works.
• We try to keep the Website accurate and available, but we do not guarantee that it will always be available or free of errors.
• The Website may link to third-party websites, such as file-sharing services or WhatsApp. We are not responsible for their content or practices.

Limitation of liability

Nothing in these Terms limits any liability that cannot be limited by law.

To the extent permitted by law, we are not liable for indirect or consequential loss, or for loss of profit, business, sales or opportunity, arising from our services or the Website. Our total liability for any Order is limited to [e.g. the amount you paid for that Order].

We are not responsible for delays or failures caused by events outside our reasonable control.

Changes to these terms

We may update these Terms from time to time. The version published on this page applies from its effective date. The Terms in force when we accept your Order apply to that Order.

Governing law and disputes

These Terms are governed by the laws of [country / state]. Disputes will be handled by the courts of [city / jurisdiction].

If you have a complaint, please contact us first at contact@uvaxis.com so we can try to resolve it.

Contact us

Questions about these Terms can be sent to contact@uvaxis.com or by WhatsApp.